Workshops & Trainings for Nurses
Improving Interpersonal Relationship Skills
 California 8 hours CEU
How do you talk and listen to your patients? Are they hearing what you say or are they nodding just to be polite? Why is it that you can communicate easily and effectively with some patients and not with others? Are you only getting "Yes" or "No" answers? Some have blamed this on differences due to "cultural and ethnic" diversity.

However, many of these issues can be resolved by understanding individual communication styles. Carolyn Kalil, the seminar leader and educator, is author of the best selling book, "Follow Your True Colors to the Work You Love." Using this book as the text, Ms. Kalil takes the participants through the practice of different personality types and their communication styles. The goal of this training is for the attendees to use their unique skills and talents effectively in their current career while learning to communicate with patients.

Differing communication styles can result in poor patient care when each person is not understood. When you are heard and understood by a patient, your work becomes easier. This training transcends cultural and ethnic diversity because it focuses on the basics of individual differences, found in all cultures. Different listening styles and different communication styles among the groups are practiced and mastered, leading to better patient communication.

This training covers one day for 8 CE contact hours. The lectures include PowerPoint slides and a textbook is provided. The individual and group activities are based on applied adult learning theory.

At the conclusion of the training, each participant will understand and master communication styles for dealing with diverse patients, regardless of culture or ethnic background.
 

OBJECTIVES

• Develop therapeutic interpersonal skill that facilitate more effective communication with patients
• Demonstrate acceptance of individual differences in people from all cultures and ethnicities
• Recognize different communication styles of patients
• Improve listening skills and ability to give relevant feedback

COURSE OUTLINE

• Foundation to improve interpersonal skills & understanding acceptance of diversity between nurses & patients
• Theory, assessments, discussion, group activities
• Exercises - practice communicating with different kinds of patients
• Individual & group work to recognize & change communication styles
• Individual Goal setting and action planning
• Evaluations
 

Please contact me for details. Each function is custom designed for your audience.

Carolyn Kalil is the author of the best selling book "Follow Your True Colors To The Work You Love." She has helped over 30,000 people discover their unique gifts. Carolyn is a talented speaker, trainer, and career coach. Her presentations are interactive and hands-on. Her inspirational message shows us what is possible once we discover who we are and make use of our natural talents. At the corporate level her workshops focus on improving communication skills and working more effectively as a team. As one of the original certified True Colors trainers, she uses this tool to help others use their strengths in a career and in their lives.

Carolyn has worked as a counselor for UCLA and El Camino Community College for 30 years. She earned her BA degree in Elementary Teaching and her MA degree in Counseling from Ohio State University.
 

DreamMaker Publishing

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